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Frequently Asked Questions
Please read our FAQ before sending us a message.
If an item is marked ‘Final Sale,’ (which you can find right within the product page underneath the available sizes) it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned ‘Final Sale’ items. Be sure to reach out to our Customer Care team if you’re not sure if your order had Final Sale items included or not.
Here at Foodex we strive to be a fun, friendly spot for style and decor that’s as expressive and unique as you are! We’ve created our exclusive line of apparel based on and inspired by feedback from our dedicated community.
We also carry a curated selection of styles from hundreds of independent designers found all over the world! We carry a variety of things, and all of them come from different places. We love to source our clothes from all over, because it means we can bring you the best and most unique variety
No, sorry! Our system only accepts one coupon at a time and will default to the last coupon entered. Coupon codes cannot be combined.
We like to keep in touch with our community, so we send our members emails about fun features, contests, and sales, in addition to other news and important order info. We also take care to respond to every customer email that we receive. So, if you’ve joined Foodex but aren’t receiving these emails, or if you’re simply having trouble communicating with us, we’re sorry!
Gmail, Yahoo!, and Hotmail can mistakenly block Foodex messages as spam, and many of our customers who have these addresses don’t receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here’s how to do it with Gmail, Hotmail, and Yahoo. If that’s not the problem, give us a call at 1-888-495-9699, and we’ll happily help you over the phone.
If you’re not a Foodex member, but you’d like to receive our emails, won’t you join us?
Yes, we do! In fact, we just started offering a new, lower cost shipping option for all international orders. Read all about it on our shipping information page!
If you used one of our return labels to send your return back to us, it will normally take around 2 weeks to arrive back to us. Once delivered to our Fulfillment Center in Pittsburgh, you can expect your return to be processed within 5-7 business days. As soon as we process your return, we’ll send you an email with all of the details inside! In the meantime, you can keep track of your package with the tracking number listed on your return shipping label or right within your Foodex account under “Return Information”.
At this time, refunds can only be issued in the same manner in which they were paid. If you placed your order with store credit, you can only receive store credit for that return. If you paid with a credit card or paypal, you may receive the refund to your original form of payment or the store credit applied to your Foodex account.
Sorry, but gift certificates do not count toward the purchase amount required to be eligible for free shipping or promotional offers.
If your order was placed in the last 60 minutes, we can absolutely apply the coupon to it! However, we are unable to apply a coupon to an order after 60 minutes have passed due to system limitations.
We’re more than happy to make that adjustment in the form of store credit, as long as the item was purchased within seven days of the beginning of the sale and the item was full price at the time you purchased it. Additionally, we will only honor price adjustments when items are red-lined discounted and found on the Sale page. Promotions via coupon codes do not qualify for price adjustments as coupons carry no cash value and cannot be refunded.
One thing to note, receiving the price difference for your order will make your item non-returnable. If you haven’t had a chance to try on your items, you may want to do so before we process the price adjustment. That way, in case they don’t fit, you’ll still be able to return for a refund!
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you’re returning, OR if you are returning an item purchased on sale, you’ll be refunded the amount that you paid after the applied discount.
All of the prices listed on foodex.com are listed in US dollars.
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